Enquiries
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Booking Conditions – Tours in South Africa
Flamingo Adventure Tours & Disabled Ventures, believe that Booking Conditions should be easy to read and understand, in plain and simple language, in order for there to be no confusion as to both parties obligations. Please read carefully and contact if you are not sure of anything.
Listed are the agreements, which both parties will have entered into once the holiday is confirmed.
The conditions listed are intended to be fair to both parties, giving certain rights and obligations to each party.
Please fill in the Booking Questionnaire correctly and accurately. In our opinion, if information is withheld or misleading answers are given, Flamingo Adventure Tours & Disabled Ventures will be totally absolved from any complaint for compensation for whatever cause whilst on our Tours. Therefore also please read your itinerary carefully, as booking the tour means you accept everything in the itinerary as it stands.
All problems must be discussed immediately at the time they arise with Tour Leader/Guide, if this is not done then complaining at a later stage will not be accepted under any circumstances.
Not all accommodation in South Africa is as accessible, as found in other countries. By accepting the quote, you also accept this fact.
Please make your own arrangements for Insurance, for Airline flights not departing on time etc; Baggage Loss & Damage and Medical & Death Cover Insurance.
1. On confirmation of the tour, a non-refundable deposit will be required within 48 hours. This deposit amount, will be stated on your personalised itinerary quote. Remember your quote is only valid for 30 Days from date on quote. On receipt of this money, it immediately and automatically binds both parties to a contract to fulfill their obligations for this tour.
2. Balance of deposit to be received by date, stated on your personalised quote. Failure to do so will automatically cancel the tour and deposit forfeited. Changes you request to itinerary, after deposit has been received will be billed to you accordingly. Any major changes to dates will also be for your account, if any expenses are incurred by the changes. Cancellation must be in writing. Please note cancellation details on your personalised quote.
3. We will make every effort to provide the tour as per itinerary, but we reserve the right to make changes where we deem it necessary for any reason whatsoever.
4. Refunds and Unused Services – No refunds will be made for no-shows and unused services, what so ever.
5. We do not accept any responsibility for negligence, by ourselves or our agents, but will do our best to maintain our very high standards.
6. 24-hour medical emergency help, can be facilitated/arranged if required. We do not accept responsibility of administration of medication, injections or medical procedures. If you wish our staff to help with this, it will be done at your own risk.
7. Please make sure that you have a valid passport, which is valid for at least 6 months beyond time of visit, plus the relevant visa’s where required. This is your responsibility.
8. These booking conditions are governed by terms of South African law to which both parties will submit.
9. Fully accessible accommodation is not readily available throughout South Africa and we will endeavor to make it as acceptable as possible and will give you details of each accommodation venues facilities where possible. We accept no responsibility for compensation after the tour has been confirmed or taken, as accepting the quote, confirms your acceptance of the facilities available.
At certain attractions and accommodation venues there will be obstacles to negotiate, such as a few steps, but we will try to keep those to a minimum or provide portable ramps where we deem it necessary.
10. If you should require a personal carer, please provide and do the arrangements for yourself. From experience we find that this is the best, as they will speak your language and know your customs.
Please for your own safety, make sure your carer is known to you and is registered as a carer with an Association for the Disabled in your country. We accept no responsibility for care or lack of it, given by your carer during your tour. Our guides will not double as carers at any time, whatsoever.
11. If you wish to take any adventures, please make sure that you are medically fit to do these, or have the relevant certification necessary, with you. We only facilitate adventures, indemnities with the relevant companies that run these adventures, will be signed. We accept no responsibility for any injury, death or loss, price increases etc; whatsoever. Please be totally realistic about your ability when wanting to take these adventures. Many of us would like to do many things but not all are possible.
12. If you wish to take any adventures, please make sure that you are medically fit to do these, or have the relevant certification necessary, with you. We only facilitate adventures, indemnities with the relevant companies that run these adventures, will be signed. We accept no responsibility for any injury, death or loss, price increases etc; whatsoever. Please be totally realistic about your ability when wanting to take these adventures. Many of us would like to do many things, but not all are possible.
13. Once deposit has been received and quote accepted, any changes to itinerary will have an additional booking fee charged of R250.00, per time changed.
